TERMS OF SERVICE
Thank you for your interest in our patterns. These are our terms of sale for all patterns purchased directly from us at Ralph Pink Limited and via ralphpink-patterns.com. If you do not agree to these terms, do not purchase patterns from Ralph Pink Limited.
RALPH PINK PATTERNS
The only patterns we sell are from Ralph Pink Limited and all patterns you purchase from us are for download ONLY. We do not physically mail patterns to you. However we might in some circumstances electronically mail patterns to you. Please note all patterns have seam allowance unless otherwise stated on the pattern itself.
STORING & PRINTING YOUR PATTERNS
Patterns are available in .PDF format for download only. You can print all the patterns yourself at home on a computer connected to a printer that uses A4 plain paper. You can also print your pattern on a plot printer up to the size of A0. Read all instructions provided in your download pack to guarantee best printing results. If you do not follow these instructions, the printed patterns may be distorted or not to original scale. Do not modify or resize the file or the pattern may be distorted. Detailed printing instructions can be found in your download pack.
PRICES, AVAILABILITY, CONTENT MODIFICATION
We provide the option to list all prices in various international currencies. However, on completion of your purchase, we process all payments in Great British Pound (GBP). All our prices are subject to change without notice. Unfortunately, we cannot guarantee availability of all patterns. All offers, including coupons or discounts, are subject to change and may only be available for a limited time. We may modify or discontinue any pattern at any time without prior notice.
REFUNDS AND RETURNS
If your pattern does not download, is for some reason incomplete, or is otherwise broken, please contact us immediately via our e-mail address contact@ralphpink-patterns. Make sure your claim is no later than seven (7) business days (Monday through Friday) after the failed download. Please make sure you check our FAQ section first, as many issues can be resolved this way.
Refunds for any reason but technical issues with the download of a pattern are issued at our sole discretion. If you have technical trouble with a pattern, please provide specific details regarding your issue, including:
the exact pattern name.
the date of your purchase,
the purchase amount,
a complete and detailed description of what is unsatisfactory, or why you would like to return the pattern,
and the name, email address, and Ralphpink-patterns.com username associated with your purchase.
RIGHTS OF USE
Your rights of use are very clear. Patterns created by Ralph Pink Limited, may NOT be used for commercial production Ralph Pink Limited patterns are for personal home use ONLY and can not be commercially produced.
PAYMENT & SECURITY
PayPal, Visa, Master Card and American Express is the only form of payment we currently accept. Unfortunately no data transmission over the Internet is 100% secure. If you purchase patterns using a credit card, you accept all risks associated with this transaction, including the risk that your credit card number or other information could be intercepted in transit. Ralph Pink Limited is not responsible or liable for any charges which may be made on your credit card as a result of interception or any other misuse of your credit card.
ENTIRE AGREEMENT, JURISDICTION
These Terms and any documents expressly referred to in them constitute the entire agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. Any matter that arises out of your use of the Site (including any contract entered into between you and us through the Site) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Last updated: APRIL 2015