Refunds & Returns

1. Overview

Ralph Pink Patterns sells digital sewing patterns and related downloadable files.

Because our products are supplied digitally and can be accessed immediately, refunds and returns work differently from physical products.

2. Digital products cannot be physically returned

No printed paper pattern is posted.

Once a digital pattern pack has been supplied, it cannot be returned in the way a physical product can be returned.

3. Change-of-mind cancellations

If you consent to immediate access to the digital content and acknowledge that you may lose your cancellation right once download access begins, we may not be able to offer a change-of-mind refund after the files have been supplied.

4. When we will help

Please contact us if:

– your download link does not work
– a file is missing from the pack
– a file appears to be corrupted
– you cannot access the ZIP file after following the download instructions
– the product is not as described
– you believe there is a genuine error in the pattern or instructions

We will review the issue and may provide troubleshooting support, reset download attempts, supply replacement files, issue corrected files, or provide another remedy where required.

5. Faulty or misdescribed digital content

Your statutory rights are not affected.

If digital content is faulty, not as described or does not do what it is supposed to do, customers may have rights to a repair, replacement, price reduction or other remedy depending on the circumstances.

6. What is not normally refundable

We do not normally refund digital pattern purchases because:

– you changed your mind after download access was supplied
– you bought the wrong pattern
– you selected the wrong size range without checking the product page
– you do not have the software needed for optional AI or SVG editing
– you printed the PDF at the wrong scale
– you downloaded to a mobile phone or third-party app and cannot find the files
– you chose fabric, sizing or alterations that did not produce the fit you wanted

7. Printing and sizing problems

Please print the test square and check scale before printing the full pattern.

Printing at the wrong scale, using “scale to fit”, cutting the wrong size or skipping a toile can affect the final garment and is not normally treated as a product fault.

8. AI and SVG compatibility

AI and SVG files are supplied for compatible editing workflows.

We cannot guarantee that every third-party software application will open, display, import or edit these files in the same way. If you simply want to sew the pattern, use the PDF files.

9. How to request help or a refund review

Contact us through the Contact page or reply to your order email. Include:

– your order number
– the email address used at checkout
– the product name
– a clear description of the problem
– screenshots if helpful

10. Timing

Please contact us as soon as you notice a problem.

We aim to respond to support requests as quickly as possible, but response times may vary during busy periods.

11. Duplicate purchases

If you accidentally purchase the same pattern twice using the same account or email address, contact us.

We will review the order history and may offer a refund or store credit at our discretion.

12. Sale products

Sale products have the same statutory protection as full-price products.

A discount does not remove your rights if the digital product is faulty, missing or not as described.